Workflow Analysis

Read about an Example Application

Example Workflow
Diagram

See also: 
The Golden Third Party

• What is happening now
• What problems occur with the existing process
• What has been done to try to overcome the problems in the past
• What new ideas have been considered

This knowledge is then applied to creating an application.

To perform workflow analysis:

1. I meet with the project director and the stakeholders -- the participants in the process.
2. Participants describe the workflow from his or her perspective while I record their responses on a whiteboard as a diagram
3. Everyone can see and comment on the results as I draw and label the diagram
4. I make alterations to the diagram as necessary
5. Once the group has reached agreement, I take the results and prepare a flow chart.
6. The project director and I analyze the flow chart to identify how the process can be improved, streamlined or redesigned.
7. I prepare a revised flow chart, and from it, a prototype.